1-15 Lexington Rd, Underwood, QLD, AU, 4119
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Tips for Making Your Cat’s Visit Easier to the Hospital
Tips for making your visit easier
We know that bringing your cat to the hospital can be stressful for both you and your furry friend. Here are some helpful tips to make the process smoother and less worrisome.
Get your cat used to the carrier early
One of the best things you can do is get your cat comfortable with their carrier before the vet visit. Try using a pheromone spray like Feliway inside the carrier—it helps keep cats calm and relaxed.
Another tip is to keep the carrier in your home’s everyday environment, with plenty of soft bedding inside, so it becomes a familiar, non-scary part of the furniture. The more it feels like a cozy spot, the less stressful it will be when it’s time for a trip to the vet.
Prepare in advance
On the day of your vet visit, try to make everything as stress-free as possible. It’s a good idea to keep your cat inside overnight in a single room so you aren’t chasing them around when it’s time to leave. Having everything ready in advance—like their carrier and any necessary items—makes the process gentle and quick.
Traveling with your cat
When travelling, make sure your cat has soft bedding inside the carrier to keep them comfortable. Covering the carrier with a towel can help minimise outside stimulation and keep your cat calm during the trip.
Arriving at the hospital
When you arrive at the vet hospital, we recommend placing the carrier on a higher surface. We have plenty of raised areas available, which can make your cat feel more secure and less exposed.
We’ve also created some videos and posts on how to place your cat into the carrier, depending on the type of carrier you have, so feel free to check them out for guidance.
Are you worried about your cat’s health?
If you are concerned about your cat, please reach out to our friendly team. Call us on 1300 228 377 or fill out the contact form below. In an emergency, please contact your local vet.
For vets – to refer a patient or book a telehealth consultation, please call us on 1300 228 377, book through the portal or fill in the form.
Meet The Author
Dr Rachel Korman
Specialist in Feline Internal Medicine
BVSc MANZCVS (Internal Medicine) FANZCVS (Feline Medicine)
Dr. Korman’s childhood love for cats led her to veterinary medicine, and early on, it was clear that feline care was her calling. After graduating from the University of Queensland in 2000, she worked in small animal and feline-only practices across Australia and the UK.
She received a Senior Clinical Training Scholarship from the Feline Advisory Bureau (now International Cat Care) at the University of Bristol, where she researched feline infectious and haematological diseases, and in 2018, became a Fellow of the Feline Medicine Chapter of the Australian New Zealand College of Veterinary Scientists and a registered Feline Medicine specialist.
Frequently Asked Questions
How can I prepare my cat for a hospital visit?
Getting your cat used to their carrier in advance can make travel less stressful. Leaving the carrier out at home with soft bedding helps it feel like a safe and familiar place.
What should I do on the day of the appointment?
It can help to keep your cat indoors in a single room overnight before the visit. This makes it easier to place them in the carrier without chasing them around the house.
How can I keep my cat calm during travel?
Placing soft bedding inside the carrier can improve comfort. Covering the carrier with a towel may also reduce visual stimulation and help your cat feel calmer during the trip.
What should I do when I arrive at the hospital?
Placing the carrier on a raised surface can help your cat feel more secure. Elevated spaces reduce the sense of exposure that some cats feel at ground level.
Why is carrier training important for cats?
When the carrier is a familiar part of the home environment, it becomes less frightening. This can significantly reduce stress when it’s time to travel to the veterinary hospital.
Patient Stories
Our commitment to feline health is best seen in the stories of the cats we’ve had the privilege of treating. These journeys highlight the dedication, expertise and compassion that drive us.
Each patient faced unique challenges, and it was our honour to offer high-quality care and help them regain strength and happiness. We value the deep bonds with cats and their owners, knowing the difference we make in their lives.
Kitty, a lymphoma survivor
We first met Kitty after she was referred to CSS for the evaluation of a large intestinal mass
Poppi finds her feet again
Following surgery to remove a hairball obstruction, Poppi was referred to us at CSS as she had not bounced back as expected
Rusty and his ongoing chronic rhinitis journey
Lifelong nasal issues, including persistent discharge and breathing noise, have been a bit of a thorn in Rusty’s side.
Lando’s long game with cryptococcus
Lando was referred to CSS because he had a swelling under his jaw that wouldn’t go away.
Popeye coughs up the culprit
Ares is a handsome young Maine Coon who was referred to CSS after presenting at AES with sudden lameness in his back leg.
Key Takeaways
Bringing your cat to the hospital can be stressful, so preparation at home can make the experience easier.
Keeping your cat indoors in one room before the appointment can make departure less stressful.
Covering the carrier with a towel and placing it on a raised surface at the hospital can help your cat feel safer.
Cat Specialist Services Reviews 
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Tanya Bell
6 months ago
We transported our cat here from another animal hospital, as his condition was too complex for them. Our pet was given the highest quality of care, multiple investigations/procedures being able to be done at the one place a godsend. We were kept up to date frequently throughout his stay. All questions & options explained thoroughly. Being able to have private visits certainly helped us and our cat too. I would highly recommend Cat Specialist Services at Underwood. Amazing staff from reception, vet nurses, vets & specialists. Oh, and yes he is recovering wonderfully at home.
Melinda Cox
A month ago
So very happy we were asked to come here for advice for our NORBIT. He has had 2 x UTI blockages within weeks of each other since turning 6. Surgery seemed to be his only option and he didn’t feel it was very fair on him if we didn’t at least exhaust all other avenues first.
Dr Allison was very thorough in her tests and has let us know she would like to treat the cause of the problem. Great news.
It may lead to removal of crystals in his bladder if his diet doesn’t let him pass them naturally.
At least this surgery won’t be as severe at taking his penis off him – so as his fur parents – we are very happy with this.
We await further tests to see what’s in store for him.
NORBIT will now be a patient of the clinic as we are so far very happy with his treatment thus far.
Lesley Rosekrans
A month ago
Hi has only been a week since losing my beautiful Peaches but can’t thank Dr Cindy, Maree and Jackie enough for the tender care they gave her and they after care they gave me. I sincerely thank them and can’t recommend the Clinic highly enough they are such caring people. Peaches I’m happier times.
Madison McEwan
A month ago
I cannot thank the entire CSS team enough and especially Dr Cindy for the care they provided for our boy with a urinary blockage, and we will be taking both our cats here from now on. The clinic is exceptionally clean and calming compared to all other clinics we’ve been too, and all staff from the reception to the nurses/vets were so supportive during a stressful time. I knew from the first minute that I got to see him after he was transferred that he was in the best place, and that the staff genuinely care about their well-being and positive long term outcomes. We were given regular updates and full transparency, so much information including QR video codes on how to administer medications, along with print outs and emails about how to best help avoid future issues or recurrence. Our boy got to smooch on everyone and was beyond well looked after. Thank you again, you all made an incredibly stressful situation actually manageable and calming.
Astrid El Gamal
6 months ago
Dr Wan-Ju has been treating my baby since her first seizure in November 2025 and she has been fantastic.
Everybody at the clinic is so friendly and caring and I know my baby is in good hands.
Thank you team!
Deeba M
3 months ago
Dr Alison Jukes from CSS Underwood is an AMAZING feline physician. She is kind, professional, thorough and our cat is blessed to have her on his side. She even was able to save us money and invasiveness by being skilled to the level of doing ultrasound on two separate occasions without our cat needing to go under full sedation. Our other cat was recently seen by Dr Jukes as well, and she made sure our cat’s heart was ok. I also want to thank the lovely Jacqueline and Mairead from customer care. They are very kind each time I see them and call up. Sending thanks from our family, including Smokey and Floozy!
Judith Dionysius
A month ago
My whole experience with CSS was positive – from the first email I received giving lots of information regarding the process of radioactive iodine treatment to the expected costs, to checking my cat in for the treatment, boarding for 2 weeks after the treatment and picking her up to come home. They didn’t push for any tests that were not necessary.
Janelle Wieden
5 months ago
We never knew this service existed but we are very grateful we were referred to them. Our vet Cindy was really great, she made us feel at ease during a very stressful time. We got the sense straight away the Leo was in good hands. This service made us feel better knowing that they specialise is cats only. Would highly recommend their services
Georgia Carter
5 months ago
My Lani finished her I-131 treatment today and I am beyond impressed with the way she was looked after. I am by definition a neurotic pet owner and sending my fur child away for a week was seriously daunting.
I was given daily updates about how kitty was eating, toileting and behaving. This really put my mind at ease. Vets and vet nurses were so accomodating and allowed Lani to have her favourite foods from home prepared her favourite way.
Her vet was so thorough when explaining her treatment and condition to me.
The ladies at reception were so friendly and understanding.
I honestly cannot recommend this clinic enough and I am so thankful for the positive experience Lani and I have had.
Lauren Woodward
A year ago
My sweet ginger boy Louis was hospitalised at CSS for a Urinary Obstruction. Dr Cindy and all the reception staff were amazing and empathetic. I would often ring up with questions post procedure and Dr Cindy would make time to talk and explain things to me
Service Locations
Cat Specialists accepts referrals for cats across Brisbane and surrounding regions, working closely with local veterinary clinics to provide specialist diagnosis, treatment, and ongoing management.
Contacting Us
Pet Owners
If you would like to talk about treatment for your cat, call us on 1300 228 377 or fill in the form.
In an emergency, please contact your local vet.
Vets and Nurses
To refer a patient or book a telehealth consultation please call us on 1300 228 377, book through the portal or fill in the form. For advice calls, please see the guidelines here.
Monday-Friday: 8 am-6 pmSaturday/Sunday - Closed