Consultations

The most cat-friendly environment possible

Our consultation rooms are specifically designed to make your cat feel safe and secure. We provide warm, non-slip bedding that helps your cat settle in, and there’s plenty of space for them to explore if they feel comfortable enough to roam.

Whether they prefer to stay in their carrier or jump up to higher areas, we create a stress-free environment to help them relax. We understand a hospital visit can be overwhelming for many cats and strive to minimise anxiety as much as possible.

What can I expect in a feline medicine consultation?

During your cat’s medical consultation, we’ll begin by reviewing a health questionnaire, which you can complete beforehand or on the day of your visit. This provides us with important details about your cat’s health and habits, including their favourite foods.

Consultations take place in our dedicated cat-friendly room, where your cat can safely explore and settle in. Every cat is weighed upon arrival. Next, our feline clinicians will discuss your cat’s condition while giving them time to adjust to the environment. The physical examination is conducted in a way that suits your cat’s comfort, whether that’s on the table, floor, or the clinician’s lap. For older cats, we may also measure their blood pressure with your help to reduce anxiety.

What happens next?

After the clinician completes the history and physical examination, they will explain the potential causes of your cat’s condition and outline the necessary investigations. Depending on the urgency, these tests may be conducted the same day or at a later stage that works for you.

You will receive a cost estimate, and your cat will either be admitted to the hospital or discharged. If admitted, we will notify you via SMS when a procedure is scheduled, and the clinician will contact you after it’s completed. While updates may come later in the evening, we will always discuss the findings with you.

Patient Stories

Our commitment to feline health is best seen in the stories of the cats we’ve had the privilege of treating. These journeys highlight the dedication, expertise and compassion that drive us.

Each patient faced unique challenges, and it was our honour to offer high-quality care and help them regain strength and happiness. We value the deep bonds with cats and their owners, knowing the difference we make in their lives.

See All Stories

Tango Triumphs Over FIP

At 5 months old, Tango was diagnosed with Feline Infectious Peritonitis (FIP). Once considered a fatal disease, the introduction of new treatments has significantly boosted the survival rate.

Toffee Survives Tick Paralysis

Toffee faced a frightening battle with tick paralysis and aspiration pneumonia, she was rushed to AES when her owners noticed her vomiting, breathing difficulties and trouble walking.

JJ & the Lily – a close call

Mischievous JJ had a close call when he ingested part of a lily—an extremely toxic plant for cats. Thanks to the quick actions of his owner, Sophie, a VSS vet nurse, JJ made a full recovery.

Han’s Hip Fracture Surgery

Han presented after limping on his hind leg for two weeks following an accident at home. An X-ray revealed a fractured growth plate in his hip, requiring surgery to repair the injury.

Coco and Kidney Troubles

Coco stayed with us at CSS while recovering from a nephrectomy (the surgical kidney removal). After months of unsuccessful treatment for a ureteral obstruction, this became necessary.

Contacting Us

Pet Owners
If you would like to talk about treatment for your cat, call us on 1300 228 377 or fill in the form.
In an emergency, please contact your local vet.

Vets and Nurses
To refer a patient or book a telehealth consultation please call us on 1300 228 377, book through the portal or fill in the form. For advice calls, please see the guidelines here.

1300 228 377

1-15 Lexington Rd,
Underwood, QLD, AU, 4119

Monday-Friday: 8 am-6 pm
Saturday/Sunday - Closed