Coming to the Hospital

Welcome to our hospital

We’re here to support you and provide the best possible care for your cat during what can be a challenging time.

Our team is just a phone call or email away if you need any advice or assistance.

If you’ve already booked an appointment, you should have received a pre-consultation history form via email.  For reference, you can find it here.

This form helps us understand your cat’s history, and we’ll gather more details during your consultation. We look forward to meeting you and your feline friend soon.

Reducing the stress of a hospital visit

Cats thrive on routine and familiar surroundings, so veterinary visits can be quite stressful for them.

To help ease their anxiety, consider these tips:

  • Cat carriers are essential for safely transporting cats and minimising the risk of escape. To help your cat become comfortable with the carrier, place it in a visible location at home and leave treats inside to make it a more inviting space. Additionally, practice taking your cat on short car rides to reduce the association of car travel solely with veterinary visits.
  • Ideally, use a top-opening carrier, as they make it easier to place your cat inside. Carriers that open both at the side and the top are also highly recommended. Good quality, affordable options are available online.
  • The carrier should be secured in the car with a seatbelt to prevent it from sliding around.
  • Cover the carrier with a towel to reduce your cat’s visibility of the outside world and help them feel more secure.
  • Feliway spray has been shown to help reduce anxiety in some cats, and we use it throughout the hospital in both spray and diffuser forms. Spraying the inside of the carrier 30 to 60 minutes before travel may also help. Feliway is available at most pet shops.
  • If your cat has been prescribed gabapentin to reduce anxiety, it should be given two hours before travel. Remember that this medication is a sedative, so your cat may be quieter than usual and a bit groggy. Zylkene is a non-drowsy alternative.
  • Please explore our videos on recommended carriers and tips for placing your cat inside one.
Feline-exclusive hospital

When you arrive

When you arrive at the hospital, please head straight to our reception counter, where our client care team will check you in and alert your veterinarian that you have arrived. Your cat can stay safely in their carrier.

Once you’re in the waiting area, it’s important to keep your cat away from the line of sight of other cats. Direct visual contact can be highly stressful for them. If you don’t have a carrier cover, we have towels available in the waiting area, or you can ask our reception staff for one.

Patient Stories

Our commitment to feline health is best seen in the stories of the cats we’ve had the privilege of treating. These journeys highlight the dedication, expertise and compassion that drive us.

Each patient faced unique challenges, and it was our honour to offer high-quality care and help them regain strength and happiness. We value the deep bonds with cats and their owners, knowing the difference we make in their lives.

Tango Triumphs Over FIP

At 5 months old, Tango was diagnosed with Feline Infectious Peritonitis (FIP). Once considered a fatal disease, the introduction of new treatments has significantly boosted the survival rate.

Toffee Survives Tick Paralysis

Toffee faced a frightening battle with tick paralysis and aspiration pneumonia, she was rushed to AES when her owners noticed her vomiting, breathing difficulties and trouble walking.

JJ & the Lily – a close call

Mischievous JJ had a close call when he ingested part of a lily—an extremely toxic plant for cats. Thanks to the quick actions of his owner, Sophie, a VSS vet nurse, JJ made a full recovery.

Han’s Hip Fracture Surgery

Han presented after limping on his hind leg for two weeks following an accident at home. An X-ray revealed a fractured growth plate in his hip, requiring surgery to repair the injury.

Coco and Kidney Troubles

Coco stayed with us at CSS while recovering from a nephrectomy (the surgical kidney removal). After months of unsuccessful treatment for a ureteral obstruction, this became necessary.

 

Contacting Us

Pet Owners
If you would like to talk about treatment for your cat, call us on 1300 228 377 or fill in the form.
In an emergency, please contact your local vet.

Vets and Nurses
To refer a patient or book a telehealth consultation please call us on 1300 228 377, book through the portal or fill in the form. For advice calls, please see the guidelines here.

Monday-Friday: 8 am-6 pm
Saturday/Sunday - Closed

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