1-15 Lexington Rd, Underwood, QLD, AU, 4119
SEARCH
Coming to the Hospital
Welcome to our hospital
We’re here to support you and provide the best possible care for your cat during what can be a challenging time.
Our team is just a phone call or email away if you need any advice or assistance.
If you’ve already booked an appointment, you should have received a pre-consultation history form via email. For reference, you can find it here.
This form helps us understand your cat’s history, and we’ll gather more details during your consultation. We look forward to meeting you and your feline friend soon.
Reducing the stress of a hospital visit
Cats thrive on routine and familiar surroundings, so veterinary visits can be quite stressful for them.
To help ease their anxiety, consider these tips:
- Cat carriers are essential for safely transporting cats and minimising the risk of escape. To help your cat become comfortable with the carrier, place it in a visible location at home and leave treats inside to make it a more inviting space. Additionally, practice taking your cat on short car rides to reduce the association of car travel solely with veterinary visits.
- Ideally, use a top-opening carrier, as they make it easier to place your cat inside. Carriers that open both at the side and the top are also highly recommended. Good quality, affordable options are available online.
- The carrier should be secured in the car with a seatbelt to prevent it from sliding around.
- Cover the carrier with a towel to reduce your cat’s visibility of the outside world and help them feel more secure.
- Feliway spray has been shown to help reduce anxiety in some cats, and we use it throughout the hospital in both spray and diffuser forms. Spraying the inside of the carrier 30 to 60 minutes before travel may also help. Feliway is available at most pet shops.
- If your cat has been prescribed gabapentin to reduce anxiety, it should be given two hours before travel. Remember that this medication is a sedative, so your cat may be quieter than usual and a bit groggy. Zylkene is a non-drowsy alternative.
- Please explore our videos on recommended carriers and tips for placing your cat inside one.
When you arrive
When you arrive at the hospital, please head straight to our reception counter, where our client care team will check you in and alert your veterinarian that you have arrived. Your cat can stay safely in their carrier.
Once you’re in the waiting area, it’s important to keep your cat away from the line of sight of other cats. Direct visual contact can be highly stressful for them. If you don’t have a carrier cover, we have towels available in the waiting area, or you can ask our reception staff for one.
“Our team is just a phone call or email away if you need assistance.”
Frequently Asked Questions
What should I do before bringing my cat to the hospital?
Before your visit, please complete the pre-consultation history form that was sent to you by email. This information helps us understand your cat’s medical history before the appointment. We will also ask additional questions during your consultation.
How can I reduce my cat’s stress when travelling to the hospital?
Using a secure cat carrier is the safest way to transport your cat and helps prevent escapes. Leaving the carrier out at home with treats inside can help your cat become more comfortable with it before the visit. Covering the carrier with a towel during travel may also help your cat feel more secure.
What type of carrier should I use for my cat?
We recommend using a carrier that opens from the top, as this makes it easier to place your cat inside. Carriers that open from both the side and the top can also be helpful. The carrier should be secured in the car with a seatbelt to prevent it from sliding during travel.
Can anything help reduce my cat’s anxiety before the visit?
Some cats benefit from Feliway spray, which may help reduce anxiety when used in the carrier before travel. If your cat has been prescribed gabapentin for stress, it should be given two hours before the trip. Zylkene may also be used as a non-drowsy alternative.
What should I do when I arrive at the hospital?
When you arrive, please go to our reception counter so our client care team can check you in and notify your veterinarian. Your cat should remain safely in their carrier while you wait. To reduce stress, keep your cat out of direct sight of other cats, and feel free to use one of our towels if you need to cover the carrier.
Patient Stories
Our commitment to feline health is best seen in the stories of the cats we’ve had the privilege of treating. These journeys highlight the dedication, expertise and compassion that drive us.
Each patient faced unique challenges, and it was our honour to offer high-quality care and help them regain strength and happiness. We value the deep bonds with cats and their owners, knowing the difference we make in their lives.
Kitty, a lymphoma survivor
We first met Kitty after she was referred to CSS for the evaluation of a large intestinal mass
Poppi finds her feet again
Following surgery to remove a hairball obstruction, Poppi was referred to us at CSS as she had not bounced back as expected
Rusty and his ongoing chronic rhinitis journey
Lifelong nasal issues, including persistent discharge and breathing noise, have been a bit of a thorn in Rusty’s side.
Lando’s long game with cryptococcus
Lando was referred to CSS because he had a swelling under his jaw that wouldn’t go away.
Popeye coughs up the culprit
Ares is a handsome young Maine Coon who was referred to CSS after presenting at AES with sudden lameness in his back leg.
Key Takeaways
We understand that bringing your cat to the hospital can feel stressful, and our team aims to support both cats and their owners during the visit.
If you have booked an appointment, you will usually receive a pre-consultation history form before the visit.
Our team is available by phone or email if you need advice before arriving at the hospital.
Cat Specialist Services Reviews 
on 
Tanya Bell
6 months ago
We transported our cat here from another animal hospital, as his condition was too complex for them. Our pet was given the highest quality of care, multiple investigations/procedures being able to be done at the one place a godsend. We were kept up to date frequently throughout his stay. All questions & options explained thoroughly. Being able to have private visits certainly helped us and our cat too. I would highly recommend Cat Specialist Services at Underwood. Amazing staff from reception, vet nurses, vets & specialists. Oh, and yes he is recovering wonderfully at home.
Melinda Cox
A month ago
So very happy we were asked to come here for advice for our NORBIT. He has had 2 x UTI blockages within weeks of each other since turning 6. Surgery seemed to be his only option and he didn’t feel it was very fair on him if we didn’t at least exhaust all other avenues first.
Dr Allison was very thorough in her tests and has let us know she would like to treat the cause of the problem. Great news.
It may lead to removal of crystals in his bladder if his diet doesn’t let him pass them naturally.
At least this surgery won’t be as severe at taking his penis off him – so as his fur parents – we are very happy with this.
We await further tests to see what’s in store for him.
NORBIT will now be a patient of the clinic as we are so far very happy with his treatment thus far.
Lesley Rosekrans
A month ago
Hi has only been a week since losing my beautiful Peaches but can’t thank Dr Cindy, Maree and Jackie enough for the tender care they gave her and they after care they gave me. I sincerely thank them and can’t recommend the Clinic highly enough they are such caring people. Peaches I’m happier times.
Madison McEwan
A month ago
I cannot thank the entire CSS team enough and especially Dr Cindy for the care they provided for our boy with a urinary blockage, and we will be taking both our cats here from now on. The clinic is exceptionally clean and calming compared to all other clinics we’ve been too, and all staff from the reception to the nurses/vets were so supportive during a stressful time. I knew from the first minute that I got to see him after he was transferred that he was in the best place, and that the staff genuinely care about their well-being and positive long term outcomes. We were given regular updates and full transparency, so much information including QR video codes on how to administer medications, along with print outs and emails about how to best help avoid future issues or recurrence. Our boy got to smooch on everyone and was beyond well looked after. Thank you again, you all made an incredibly stressful situation actually manageable and calming.
Astrid El Gamal
6 months ago
Dr Wan-Ju has been treating my baby since her first seizure in November 2025 and she has been fantastic.
Everybody at the clinic is so friendly and caring and I know my baby is in good hands.
Thank you team!
Deeba M
3 months ago
Dr Alison Jukes from CSS Underwood is an AMAZING feline physician. She is kind, professional, thorough and our cat is blessed to have her on his side. She even was able to save us money and invasiveness by being skilled to the level of doing ultrasound on two separate occasions without our cat needing to go under full sedation. Our other cat was recently seen by Dr Jukes as well, and she made sure our cat’s heart was ok. I also want to thank the lovely Jacqueline and Mairead from customer care. They are very kind each time I see them and call up. Sending thanks from our family, including Smokey and Floozy!
Judith Dionysius
A month ago
My whole experience with CSS was positive – from the first email I received giving lots of information regarding the process of radioactive iodine treatment to the expected costs, to checking my cat in for the treatment, boarding for 2 weeks after the treatment and picking her up to come home. They didn’t push for any tests that were not necessary.
Janelle Wieden
5 months ago
We never knew this service existed but we are very grateful we were referred to them. Our vet Cindy was really great, she made us feel at ease during a very stressful time. We got the sense straight away the Leo was in good hands. This service made us feel better knowing that they specialise is cats only. Would highly recommend their services
Georgia Carter
5 months ago
My Lani finished her I-131 treatment today and I am beyond impressed with the way she was looked after. I am by definition a neurotic pet owner and sending my fur child away for a week was seriously daunting.
I was given daily updates about how kitty was eating, toileting and behaving. This really put my mind at ease. Vets and vet nurses were so accomodating and allowed Lani to have her favourite foods from home prepared her favourite way.
Her vet was so thorough when explaining her treatment and condition to me.
The ladies at reception were so friendly and understanding.
I honestly cannot recommend this clinic enough and I am so thankful for the positive experience Lani and I have had.
Lauren Woodward
A year ago
My sweet ginger boy Louis was hospitalised at CSS for a Urinary Obstruction. Dr Cindy and all the reception staff were amazing and empathetic. I would often ring up with questions post procedure and Dr Cindy would make time to talk and explain things to me
Contacting Us
Pet Owners
If you would like to talk about treatment for your cat, call us on 1300 228 377 or fill in the form.
In an emergency, please contact your local vet.
Vets and Nurses
To refer a patient or book a telehealth consultation please call us on 1300 228 377, book through the portal or fill in the form. For advice calls, please see the guidelines here.
Monday-Friday: 8 am-6 pmSaturday/Sunday - Closed