Appointment Checklist

A cat with its owner visiting a cat hospital

Are you coming in to see us soon?

We want to make your visit as seamless and stress-free as possible for both you and your cat.

We understand that veterinary visits can be intimidating, but with the right preparation, you can navigate this experience with confidence.

To help you get ready, we’ve compiled a checklist of important steps to follow.

This will ensure you have everything in place for a smooth visit. Here’s what you need to know and do.

The Cat Specialist Services Pre-Visit Checklist

If you are a new client, please complete our pre-consultation history form.
Please ensure your veterinarian has sent us a history of your cat’s previous care.
Do not feed your cat after midnight the night before your consultation. Ensure they have ready access to water. Only food should be withheld.
Cover the cat carrier with a towel in the car to help reduce stress. Make sure you secure the carrier onto the seat using a seatbelt to ensure it is stable. Your cat won’t appreciate falling all over the place on the way in.
When you arrive at reception, please take your cat directly to the cat waiting area on the left side. Your cat can safely remain in their carrier while you check in at the front desk.
If your cat is likely to stay overnight in the hospital, please bring a small amount of their favourite food. This can help them feel more comfortable and encourage them to eat in an unfamiliar environment.
If you’d like to bring a familiar item from home, we encourage it! However, please note that items can occasionally get lost in the laundry, and while we do our best to keep track of them, we can’t guarantee their return. So, please avoid bringing family heirlooms!

Patient Stories

Our commitment to feline health is best seen in the stories of the cats we’ve had the privilege of treating. These journeys highlight the dedication, expertise and compassion that drive us.

Each patient faced unique challenges, and it was our honour to offer high-quality care and help them regain strength and happiness. We value the deep bonds with cats and their owners, knowing the difference we make in their lives.

See All Stories

Tango Triumphs Over FIP

At 5 months old, Tango was diagnosed with Feline Infectious Peritonitis (FIP). Once considered a fatal disease, the introduction of new treatments has significantly boosted the survival rate.

Toffee Survives Tick Paralysis

Toffee faced a frightening battle with tick paralysis and aspiration pneumonia, she was rushed to AES when her owners noticed her vomiting, breathing difficulties and trouble walking.

JJ & the Lily – a close call

Mischievous JJ had a close call when he ingested part of a lily—an extremely toxic plant for cats. Thanks to the quick actions of his owner, Sophie, a VSS vet nurse, JJ made a full recovery.

Han’s Hip Fracture Surgery

Han presented after limping on his hind leg for two weeks following an accident at home. An X-ray revealed a fractured growth plate in his hip, requiring surgery to repair the injury.

Coco and Kidney Troubles

Coco stayed with us at CSS while recovering from a nephrectomy (the surgical kidney removal). After months of unsuccessful treatment for a ureteral obstruction, this became necessary.

Contacting Us

Pet Owners
If you would like to talk about treatment for your cat, call us on 1300 228 377 or fill in the form.
In an emergency, please contact your local vet.

Vets and Nurses
To refer a patient or book a telehealth consultation please call us on 1300 228 377, book through the portal or fill in the form. For advice calls, please see the guidelines here.

1300 228 377

1-15 Lexington Rd,
Underwood, QLD, AU, 4119

Monday-Friday: 8 am-6 pm
Saturday/Sunday - Closed