1-15 Lexington Rd, Underwood, QLD, AU, 4119
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Telehealth Consultations
Telehealth for cats
Since Covid, telehealth consultations have become standard practice in human medicine. Similarly, telehealth has proven to be a valuable tool in veterinary medicine, offering convenient access to expert advice regardless of geographical constraints.
Telehealth consultations are available through Cat Specialist Services. However, as governed by the Australian Veterinary Association, Telemedicine Practice 2020, a cat must have been evaluated by their vet recently enough or often enough for a veterinarian to have personal knowledge of the cat’s condition to diagnose and prescribe a treatment. This is to avoid the risk of error in clinical judgment, e.g. giving incorrect information based on assumptions of the cat’s health status because they are not having a physical examination performed simultaneously.
For this reason, telehealth consultations cannot be performed where a CSS clinician has never examined the patient. Telehealth consultations can be booked for CSS patients that a CSS clinician has examined within the last 12 months.
For remote and interstate cat owners
For cats and owners who live interstate or remotely, our feline specialists can provide an online telehealth consultation with an owner if the local veterinarian is present who has performed the physical examination and has the patient directly under their care.
Before the Remote Advice Service, your veterinarian can provide all supporting documentation, e.g., history, videos and diagnostic imaging. We will then organise a time that works for both your veterinarian and yourself for a remote advice consultation.
To learn more about our telehealth services, fill out the contact form below.
Frequently Asked Questions
What is a telehealth consultation for cats?
A telehealth consultation allows cat owners and veterinarians to access expert feline advice online. It enables remote discussion about a cat’s health without needing to travel to the clinic, making specialist care more accessible.
Can telehealth consultations be done for any cat?
No. Telehealth consultations can only be provided if a Cat Specialist Services clinician has already examined the cat within the last 12 months. This ensures the veterinarian has sufficient knowledge of the patient to provide accurate advice.
Why are there restrictions on telehealth consultations?
Australian Veterinary Association guidelines require veterinarians to have prior knowledge of the patient before diagnosing or prescribing treatment remotely. This reduces the risk of incorrect medical advice when a physical examination is not performed.
Can telehealth consultations help owners in remote or interstate areas?
Yes. For owners located interstate or in remote areas, telehealth consultations can be arranged if a local veterinarian is present with the patient and has already performed the physical examination.
What information is needed before a telehealth consultation?
Before the consultation, the local veterinarian may provide supporting documentation such as medical history, videos, and diagnostic imaging to help the specialist review the case and provide informed advice.
Key Takeaways
Telehealth consultations make it possible for cat owners and veterinarians to access specialist feline expertise without needing to travel.
Telehealth is only available for cats previously examined by a Cat Specialist Services clinician within the past 12 months to ensure safe and accurate medical guidance.
For remote or interstate cases, telehealth consultations typically involve the local vet, who performs the physical exam and provides medical records to support the specialist consultation.
Cat Specialist Services Reviews 
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Tanya Bell
6 months ago
We transported our cat here from another animal hospital, as his condition was too complex for them. Our pet was given the highest quality of care, multiple investigations/procedures being able to be done at the one place a godsend. We were kept up to date frequently throughout his stay. All questions & options explained thoroughly. Being able to have private visits certainly helped us and our cat too. I would highly recommend Cat Specialist Services at Underwood. Amazing staff from reception, vet nurses, vets & specialists. Oh, and yes he is recovering wonderfully at home.
Melinda Cox
A month ago
So very happy we were asked to come here for advice for our NORBIT. He has had 2 x UTI blockages within weeks of each other since turning 6. Surgery seemed to be his only option and he didn’t feel it was very fair on him if we didn’t at least exhaust all other avenues first.
Dr Allison was very thorough in her tests and has let us know she would like to treat the cause of the problem. Great news.
It may lead to removal of crystals in his bladder if his diet doesn’t let him pass them naturally.
At least this surgery won’t be as severe at taking his penis off him – so as his fur parents – we are very happy with this.
We await further tests to see what’s in store for him.
NORBIT will now be a patient of the clinic as we are so far very happy with his treatment thus far.
Lesley Rosekrans
A month ago
Hi has only been a week since losing my beautiful Peaches but can’t thank Dr Cindy, Maree and Jackie enough for the tender care they gave her and they after care they gave me. I sincerely thank them and can’t recommend the Clinic highly enough they are such caring people. Peaches I’m happier times.
Madison McEwan
A month ago
I cannot thank the entire CSS team enough and especially Dr Cindy for the care they provided for our boy with a urinary blockage, and we will be taking both our cats here from now on. The clinic is exceptionally clean and calming compared to all other clinics we’ve been too, and all staff from the reception to the nurses/vets were so supportive during a stressful time. I knew from the first minute that I got to see him after he was transferred that he was in the best place, and that the staff genuinely care about their well-being and positive long term outcomes. We were given regular updates and full transparency, so much information including QR video codes on how to administer medications, along with print outs and emails about how to best help avoid future issues or recurrence. Our boy got to smooch on everyone and was beyond well looked after. Thank you again, you all made an incredibly stressful situation actually manageable and calming.
Astrid El Gamal
6 months ago
Dr Wan-Ju has been treating my baby since her first seizure in November 2025 and she has been fantastic.
Everybody at the clinic is so friendly and caring and I know my baby is in good hands.
Thank you team!
Deeba M
3 months ago
Dr Alison Jukes from CSS Underwood is an AMAZING feline physician. She is kind, professional, thorough and our cat is blessed to have her on his side. She even was able to save us money and invasiveness by being skilled to the level of doing ultrasound on two separate occasions without our cat needing to go under full sedation. Our other cat was recently seen by Dr Jukes as well, and she made sure our cat’s heart was ok. I also want to thank the lovely Jacqueline and Mairead from customer care. They are very kind each time I see them and call up. Sending thanks from our family, including Smokey and Floozy!
Judith Dionysius
A month ago
My whole experience with CSS was positive – from the first email I received giving lots of information regarding the process of radioactive iodine treatment to the expected costs, to checking my cat in for the treatment, boarding for 2 weeks after the treatment and picking her up to come home. They didn’t push for any tests that were not necessary.
Janelle Wieden
5 months ago
We never knew this service existed but we are very grateful we were referred to them. Our vet Cindy was really great, she made us feel at ease during a very stressful time. We got the sense straight away the Leo was in good hands. This service made us feel better knowing that they specialise is cats only. Would highly recommend their services
Georgia Carter
5 months ago
My Lani finished her I-131 treatment today and I am beyond impressed with the way she was looked after. I am by definition a neurotic pet owner and sending my fur child away for a week was seriously daunting.
I was given daily updates about how kitty was eating, toileting and behaving. This really put my mind at ease. Vets and vet nurses were so accomodating and allowed Lani to have her favourite foods from home prepared her favourite way.
Her vet was so thorough when explaining her treatment and condition to me.
The ladies at reception were so friendly and understanding.
I honestly cannot recommend this clinic enough and I am so thankful for the positive experience Lani and I have had.
Lauren Woodward
A year ago
My sweet ginger boy Louis was hospitalised at CSS for a Urinary Obstruction. Dr Cindy and all the reception staff were amazing and empathetic. I would often ring up with questions post procedure and Dr Cindy would make time to talk and explain things to me
Contacting Us
Pet Owners
If you would like to talk about treatment for your cat, call us on 1300 228 377 or fill in the form.
In an emergency, please contact your local vet.
Vets and Nurses
To refer a patient or book a telehealth consultation please call us on 1300 228 377, book through the portal or fill in the form. For advice calls, please see the guidelines here.
Monday-Friday: 8 am-6 pmSaturday/Sunday - Closed